Assistant Customer Care

(Reference No. TBK/ACC/002/24) ONE (1) POST

Gross salary : Consolidated (TBK JOB GRADE 8)
Leave allowance : As per TBK approved rate
Annual Leave : 30 working days per financial year
Medical Cover : As provided in the TBK Medical Scheme
Terms of Service : Permanent & Pensionable

(a) Duties and responsibilities at this level will entail: -

i. Guiding and ushering clients and visitors;
ii. Receiving and directing VIPs/Visitors to relevant offices;
iii. Assisting in organizing sitting arrangement during TBK events;
iv. Displaying information on notice board to guide members to various meeting rooms;
v. Registering, issuing and maintaining visitors passes;
vi. Keeping records and data of visitors;
vii. Receiving and directing telephone calls; and
viii. Collecting feedback forms from suggestion boxes weekly.

(b) Requirements for appointment

i. Diploma in any of the following: Customer Care, Mass Communication, Public Relations, Marketing, Front Office or related field from a recognized institution;
ii. Proficiency in computer application; and
iii. Meet the requirement of Chapter Six (6) of the Constitution.

OTHER REQUIREMENTS

Upon offer of employment, the successful candidates MUST satisfy the requirements of Chapter Six of the Consitutiton of Kenya 2010 by providing copies of;

i. A valid Tax Compliance Certificate from Kenya Revenue Authority (KRA)
ii. A valid Certificate of Good Conduct from the Directorate of Criminal Investigation (DCI)
iii. A valid Clearance Certficate from the Higher Education Loans Board (HELB).
iv. A valid Clearance Certificate from an approved Credit Reference Bureau (CRB); and,
v. A valid Clearance form from the Ethics and Anti-Corruption Commission (EACC)

HOW TO APPLY

To manage the entire process smoothly the Board has deployed technology. If you meet the above qualifications, please apply through the form below.
Hard copies shall not be considered.
Interested candidates fulfilling the required qualifications should submit their applications clearly selecting the position applied for and vacancy reference No.
Each application should be accompanied with a detailed curriculum vitae with three (3) referees, copies of relevant academic and professional certificates and transcripts, national identity card or passport, testimonials and other relevant supporting documents.

All applications should be addressed to:

The Chief Executive Officer
Tea Board of Kenya
Tea House, Naivasha Road off Ngong Road
P. O. Box 20064-00200
NAIROBI

APPLICATION DEADLINE:

All applications should reach Tea Board of Kenya no later than 12^th February 2024 at 1700hrs East African time.

Note 1: Interested candidates should provide all the details requested, and it is an offence to include incorrect information in the application.

Note 2: Only shortlisted candidates will be contacted for interviews.

Note 3: Canvassing will lead to automatic disqualification.

Note 4: Tea Board of Kenya is an equal opportunity employer and respects inclusivity.Persons Living with Disability,marginalized and minority groups who meet the jobs specifications are strongly encouraged to apply.

Note 5: Tea Board Of Kenya does NOT charge a fee at any stage of the recruitment process.

Note 6: These positions are open to KENYAN CITIZENS ONLY